Returns & Exchanges
At icebreaker, we stand by the quality of our natural merino wool apparel and offer a 30-day return policy for all unworn and unwashed items. If you are not completely satisfied with your purchase, we make the return process simple and hassle-free.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided through the portal and securely pack your items in their original packaging.
Drop Off Package
Affix the return label to the outside of your parcel and drop it off at any authorized carrier location or scheduled pickup point.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing