Frequently Asked Questions
Everything you need to know about our premium merino wool apparel.
How should I wash my icebreaker merino garments?
Most of our garments are machine washable. We recommend using a normal warm or cool machine cycle with regular powder or liquid detergent. Avoid using fabric softeners or bleach, and always air dry your garments in the shade.
What is your return policy?
We offer a 30-day return policy for all items purchased through our online store. Products must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days depending on your location. Once your order is dispatched, you will receive a confirmation email with a tracking link to monitor your delivery.
Do you offer a warranty on your products?
Yes, we stand behind the quality of our gear. We offer a 1-year warranty against defects in materials and workmanship. If your garment fails due to a manufacturing fault, we will replace it.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Is your wool ethically sourced?
Sustainability is at our core. We source our merino wool directly from growers who follow strict animal welfare standards and environmental land management practices.